Welcome to Sevili!
OUR PRINCIPLES:
we perceive and acknowledge - you, our customers, with your desires and dreams, and invite you into our jewelry world;
we offer individuality - interactive and creative jewelry collections which reflect the customer’s personality and emotions, reflecting the needs and changes of our time;
we are contemporary - with jewelry collections and presentations with a sense for our current times;
we offer quality - the finest quality in design, material and manufacturing for lasting satisfaction and joy;
we ensure excellent, qualified and fair customer service;
we honor the personality - we focus on the person behind a demanding client. At the same time, his or her individuality is the source of our creativity. Our associates and partners are the corner stones of our success. For these, we are attractive because of our team spirit and culture of confidence.
Our contact information
By email:
sevilico@gmail.com
By standard mail:
SeViLi Inc.
12110 Rock Canyon drive
Charlotte, NC, 28226-4448
By phone:
1-704-542-0829 (between 9 a.m. and 6 p.m. EST)
sevilico@gmail.comShipping Information:
For All jewelry:
For minimum orders we charge a flat rate of $4.99 delivery in USA & Canada, each additional item add $0.99c
No minimum order required, you can order 1 item.
For quantity orders and everything else, then it is shipped per the postal rate for weight.
If you have any questions, please email us:
sevilico@gmail.com
or
you can call us at 1-704-542-0829 - customer support.
Our post office mailing address is:
SeViLi Inc.
12110 Rock Canyon Drive,
Charlotte, NC 28226-4448
Damage Policy:
Damage must be reported to SeViLi Inc. within 3 days of delivery so that we may assist you to resolve the problem.
Defective Policy:
Defective items must be reported to SeViLi Inc. within 3 days and will either be replaced or you will be refunded or exchange.
Return Policy
If for any reason you are unsatisfied with an item purchased from our online store, you may return it within 30 days of receipt. Simply contact us and repackage the item in the original packaging for return to our showroom. As the customer, you are responsible for return shipping costs.
Only unused non-custom items, packaged in the original packing materials and in the manufacturers labeled packaging will be accepted for return. Any items that are not in original condition will not be accepted as returned items.
Please allow 10 business days for your return to be processed.